Last updated: 30 September 2026

Farmstead Living Ltd respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use and protect personal information when you visit the Farmstead Living website, contact us, enquire about a project, or become a customer.
 

1. Who we are
 

Farmstead Living Ltd

Company number: 09287045
VAT number: 394 8490 42

Registered office:

1 St Mary's Walk
St Albans
AL4 9PD
United Kingdom

Email: sales@farmsteadliving.co.uk

Telephone: 01727 482572

Farmstead Living Ltd is the data controller responsible for personal information collected through our website and in connection with our business activities.
 

2. Information we collect
 

We may collect information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Address

• Project or installation address

• Details about your proposed outdoor kitchen

• Information about your garden or outdoor space

• Architectural drawings or plans

• Photographs or other images you provide

• Project requirements and preferences

• Information contained within correspondence with us

• Quotation and specification information

• Payment and billing information

• Any other information you choose to provide
   

We may also collect limited technical information when you visit our website, such as your browser type, device information, IP address, pages visited and information about how you interact with the website.

The exact information collected may depend on the technology and services currently used on our website.
 

3. How we use your information
 

We may use your personal information to:

• Respond to enquiries

• Discuss your project

• Arrange consultations

• Prepare quotations and proposals

• Develop designs and specifications

• Communicate with you about your project

• Manufacture and supply your kitchen

• Arrange delivery and installation

• Process payments

• Provide customer service and aftercare

• Deal with enquiries, complaints or disputes

• Maintain appropriate business and financial records

• Improve our website and services

• Meet our legal and regulatory obligations

• Protect our business against fraud, misuse or security threats
   

We do not currently operate a newsletter or routine email marketing programme.
 

4. Lawful basis for processing
 

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, preparing a quotation or arranging delivery and installation.

Legal obligation

Where processing is necessary for us to comply with a legal or regulatory obligation.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent

Where you have specifically provided consent for a particular use of your information.

Where we rely on consent, you may withdraw that consent at any time.

The ICO identifies these as recognised lawful bases for processing personal information. 
 

5. Who we may share your information with
 

We may share information where reasonably necessary to operate our business or fulfil your project.
 

This may include sharing information with:

• Website and hosting providers

• IT and software providers

• Payment providers

• Accountants and professional advisers

• Appliance manufacturers or suppliers

• Worktop suppliers

• Delivery providers

• Installation partners or specialist contractors

• Other suppliers involved in your project

• Government, regulatory or law-enforcement authorities where required by law
   

We will only share personal information where there is a lawful basis for doing so and where the disclosure is reasonably necessary for the relevant purpose.
 

We do not sell your personal information to third parties.
 

6. How long we keep your information
 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The period will depend on the type of information and why we hold it.

Information relating to completed projects may be retained for longer where necessary for accounting, tax, legal, contractual, warranty or aftercare purposes.

We periodically review information held and securely delete or anonymise information that is no longer required.

 

7. Cookies and website technologies
 

Our website is hosted using Wix and may use cookies and similar technologies that are necessary for the website to operate correctly, securely and reliably.

These may include technologies used to:
 

• Maintain website functionality and security

• Enable contact and enquiry forms

• Deliver website content and pages

• Remember certain settings or preferences

• Support the technical operation of the website
   

Farmstead Living Ltd does not currently use Google Analytics, Google Ads, Meta Pixel, TikTok Pixel or similar advertising or behavioural tracking technologies on this website.

Where any non-essential cookies or similar technologies requiring consent are introduced in the future, we will provide appropriate information and obtain consent where required before using them.

You can manage or delete cookies through your web browser settings. Please note that disabling certain necessary cookies may affect the operation of the website.

For more information about the cookies used on our website, please see our Cookie Policy.

8. Your rights
 

Depending on the circumstances, you may have rights including:

• The right to access personal information we hold about you

• The right to correct inaccurate information

• The right to request deletion of information

• The right to restrict processing

• The right to object to certain processing

• The right to data portability

• The right to withdraw consent where processing is based on consent

If you wish to exercise your rights, contact:

sales@farmsteadliving.co.uk

The ICO recommends that privacy notices explain people's rights and how they can exercise them. 
 

9. Data security
 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, destruction or disclosure.

However, no electronic storage or transmission system can be guaranteed to be completely secure.
 

10. Photography of completed projects
 

Farmstead Living may wish to photograph completed kitchens and installations for use in our portfolio, website, brochures, social media and other marketing materials.

We will seek the customer's permission before using identifiable photographs of their property or installation for marketing purposes.

Permission may be declined without affecting the products or services provided by Farmstead Living.
 

11. Complaints
 

If you have concerns about how we have handled your personal information, please contact us first:

sales@farmsteadliving.co.uk
 

You also have the right to complain to the Information Commissioner's Office (ICO). 
 

12. Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.

The latest version will be published on this website.

 

13. Automated decision-making
 

Farmstead Living Ltd does not currently use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

 

14. International data transfers
 

Some of the service providers we use to operate our business may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.