Last updated: 30 September 2026
 

These Terms & Conditions apply to the supply of bespoke outdoor kitchens, associated products, design services, delivery, installation and aftercare services provided by Farmstead Living Ltd.
 

1. About Farmstead Living
 

Farmstead Living Ltd

Company number: 09287045
VAT number: 394 8490 42

Registered office:

1 St Mary's Walk
St Albans
AL4 9PD
United Kingdom

Email: sales@farmsteadliving.co.uk

Telephone: 01727 482572

2. Our services

Farmstead Living specialises in the design, manufacture, supply and installation of bespoke outdoor kitchens.

Depending on your project, our services may include:

• Initial consultation

• Bespoke design

• CAD drawings

• Design visualisations

• Bespoke manufacture

• Stainless steel fabrication

• Timber detailing

• Worktops

• Appliances

• Delivery

• Installation

• Aftercare

The exact products, materials, appliances, services and specifications included in your project will be set out in your individual quotation.
 

3. Bespoke kitchens
 

Every Farmstead Living kitchen is individually designed and manufactured for the specific project.

The final specification may include bespoke dimensions, configurations, materials, appliances, finishes and other design details.

Because our kitchens are bespoke, natural materials and finishes may contain variations in:

• Colour

• Grain

• Texture

• Veining

• Tone

• Character

• Patina
   

These natural variations are an inherent characteristic of the materials and do not necessarily constitute defects.
 

4. Design process
 

Our design process may include CAD drawings, technical drawings, rendered visualisations and material selections.
 

Before manufacture begins, you will have the opportunity to review the final design and specification.
 

You are responsible for checking that the approved design accurately reflects your requirements, including dimensions, configuration, appliances, finishes and other selections.

Manufacture will normally commence once the final design and specification have been approved.
 

5. Design changes and variations
 

Changes requested after design approval may affect the price and/or installation programme.

Where reasonably practicable, we will advise you of any additional costs before carrying out requested variations.

No significant variation will be undertaken without your approval.
 

6. Quotations and pricing
 

All quotations will set out the proposed specification and price for your individual project.

Unless otherwise stated, quotations are based upon the information available to us at the time of preparation.

The final price may be affected by customer-requested changes, changes to specification, unforeseen site conditions or other circumstances agreed between the parties.

All consumer prices will be stated inclusive of VAT where applicable.
 

7. Payment
 

Unless otherwise agreed in writing, our standard payment structure is:

50% — Deposit

A 50% deposit is payable when the order is accepted and before manufacture commences.

40% — Pre-delivery

A further 40% payment is payable prior to delivery and installation.

10% — Completion

The remaining 10% balance is payable following completion of installation.

Specific payment dates and arrangements will be confirmed within your quotation or order documentation.
 

8. Contract formation
 

A contract will be formed when:

1. We have provided a quotation and specification;

2. You have accepted the quotation;

3. The required deposit has been received; and

4. Farmstead Living has confirmed acceptance of the order.
    

The quotation, approved specification and these Terms & Conditions together form the basis of the agreement.
 

9. Bespoke goods and cancellation
 

Farmstead Living kitchens are individually designed and manufactured to the customer's specifications.

Under the Consumer Contracts Regulations 2013, the usual cancellation right for certain distance contracts does not apply to goods made to a consumer's specifications or clearly personalised. 

However, this does not affect statutory rights relating to defective, misdescribed or otherwise non-conforming goods.

Where any statutory cancellation right does apply to a particular element of a contract, we will comply with the applicable legal requirements.
 

10. Your statutory rights
 

Nothing in these Terms & Conditions affects your statutory rights.

For consumers, goods must comply with applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.

Services must also be provided with reasonable care and skill. 

We do not seek to exclude or restrict any legal right that cannot lawfully be excluded or restricted.
 

11. Lead times
 

Our typical manufacturing and installation lead time is approximately:

6–12 weeks
 

The precise programme will depend on the specification, materials, appliances, worktops, design approval and availability.
 

The 6–12 week period will generally begin once the required design approvals, deposit and relevant project information have been received.
 

Lead times may be affected by circumstances outside our reasonable control, including supplier delays, material availability, appliance availability, transport disruption and site readiness.
 

12. Delivery
 

Farmstead Living provides delivery and installation services throughout the United Kingdom.

International delivery may be available by prior agreement and will be considered on an individual project basis.
 

Any additional international delivery, transport, customs, duties, taxes or associated costs will be discussed and agreed before proceeding.
 

13. Site preparation
 

Unless expressly included in your quotation, you are responsible for ensuring that the installation site is suitably prepared.

This may include:
 

• Suitable foundations or supporting surfaces

• Electrical supplies

• Water supplies

• Drainage

• Gas supplies where applicable

• Suitable access

• Structural works

• Landscaping

• Removal of existing structures

• Any required permissions or approvals
   

We will identify known requirements during the design process where reasonably practicable.
 

14. Site access
 

You must provide safe and reasonable access for delivery and installation.

You must inform us in advance of any relevant restrictions, including:

• Narrow access

• Steps

• Restricted parking

• Gates

• Low bridges

• Restricted delivery times

• Difficult terrain

• Other access limitations
   

Where previously undisclosed access restrictions result in additional costs, these may be treated as a variation.
 

15. Installation
 

Farmstead Living will install the kitchen in accordance with the approved specification.

Unless specifically included in your quotation, installation does not include unrelated:
 

• Building works

• Landscaping

• Electrical works

• Plumbing

• Gas works

• Structural works
   

Where specialist connections are required, these should be carried out by appropriately qualified persons.
 

16. Appliances
 

Appliances supplied as part of a Farmstead Living kitchen may be manufactured by third-party manufacturers.

Manufacturer warranties and conditions may apply separately to those appliances.

If an appliance becomes unavailable or is discontinued before installation, we will discuss an appropriate alternative with you.
 

17. Natural materials
 

Natural stone, granite, oak and other natural materials are inherently variable.

Variations in colour, grain, veining, texture and character should therefore be expected.

Where samples or photographs have been used during the design process, they are intended as an indication rather than an exact representation of the final installed material.
 

18. Timber
 

Oak and other natural timber will naturally change over time as a result of exposure to sunlight, weather and environmental conditions.

Changes in colour, tone and patination are natural characteristics of timber.

We will provide appropriate care and maintenance guidance for the timber finishes used within your kitchen.
 

19. Completion
 

Following installation, you will have an opportunity to inspect the completed kitchen.

Any obvious issues should be brought to our attention as soon as reasonably practicable.

This does not affect your statutory rights relating to defects or non-conformity that become apparent later.
 

20. Aftercare
 

If you experience an issue with your Farmstead Living kitchen, please contact us at:

sales@farmsteadliving.co.uk

We will assess the issue and, where appropriate, arrange inspection, adjustment, repair or replacement.

Any separate manufacturer warranty applicable to an appliance or component will remain subject to the manufacturer's own terms.

Farmstead Living's own additional warranty period will be confirmed separately once our warranty policy has been established.
 

21. Customer responsibilities
 

You agree to:

• Provide accurate information relating to your project

• Provide accurate dimensions and site information where requested

• Review and approve designs promptly

• Make payments in accordance with the agreed payment schedule

• Ensure the site is suitably prepared

• Provide suitable access

• Inform us of relevant hazards or restrictions

• Follow reasonable care and maintenance guidance
   

22. Photography and completed projects
 

Farmstead Living may request permission to photograph completed installations for use in:

• Our website

• Portfolio

• Brochures

• Social media

• Advertising

• Other Farmstead Living marketing materials

We will seek your permission before using identifiable photographs of your property or installation.

Permission may be declined without affecting your contract with Farmstead Living.
 

23. Intellectual property
 

Design drawings, CAD files, technical drawings, renders, specifications and other design materials produced by Farmstead Living remain the intellectual property of Farmstead Living Ltd unless otherwise agreed in writing.

Such materials must not be reproduced, distributed or used to manufacture products without our written permission.
 

24. Delays outside our control
 

We will make reasonable efforts to meet agreed programmes.

However, we will not be responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Flooding

• Fire

• Transport disruption

• Supplier failure

• Material shortages

• Appliance shortages

• Industrial disputes

• Government action

• Utility disruption

• Unexpected site conditions

Where such circumstances arise, we will take reasonable steps to minimise their effect and keep you informed.
 

25. Liability
 

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Nothing in these Terms & Conditions affects your statutory consumer rights.
 

26. Complaints
 

If you have a complaint regarding our products or services, please contact:

sales@farmsteadliving.co.uk

We will investigate the matter and seek to resolve complaints fairly and reasonably.
 

27. Consumer contracts
 

Where you are purchasing as a consumer, these Terms & Conditions are subject to applicable UK consumer protection legislation.

Consumer contract terms must be fair and transparent, and an unfair term is not binding on the consumer. 

Nothing in these Terms & Conditions is intended to remove or restrict a right that you have under applicable law.
 

28. Business customers
 

Where you are purchasing in the course of your business, different legal provisions may apply.

Any specific commercial terms agreed with a business customer will be included within the relevant quotation or contract.
 

29. Governing law
 

These Terms & Conditions and any contract between you and Farmstead Living Ltd are governed by the laws of England and Wales.
 

30. Changes to these Terms & Conditions
 

We may update these Terms & Conditions from time to time.

The version applicable to your project will generally be the version incorporated into your quotation or contract when the contract is formed.